Position: Payment Collection Executive
Qualification: Any Degree
Experience: Minimum 1-2 years working
Reporting to: Technical Manager
Company Background: Velciti Consulting Engineers Pvt Ltd is a leading provider of civil testing solutions in the cement industry. We specialize in delivering high-quality testing services and products to ensure the durability, quality, and safety of construction materials. Our innovative solutions and commitment to excellence have positioned us as a trusted partner in the cement industry.
Job Description: We are looking for a motivated and results-oriented Payment Collection Executive to join our team and play a vital role in recovering outstanding debts. You will be responsible for contacting customers with overdue accounts, negotiating payment plans, and ensuring timely payments are received. This is a fast-paced environment where you will have the opportunity to develop your communication, negotiation, and problem-solving skills.
Responsibilities:
- Proactively identify and prioritize overdue accounts.
- Contact customers by phone, email, or mail and through direct meeting at customers place to discuss outstanding balances.
- Explain collection policies and procedures to customers in a professional and courteous manner.
- Negotiate and establish realistic payment plans with customers.
- Process customer payments accurately and efficiently.
- Update account records and track collection progress.
- Escalate delinquent accounts to supervisors for further action when necessary.
- Maintain a positive and professional demeanor at all times.
- Adhere to all company policies and procedures, including those related to fair debt collection practices.
Qualifications:
- Any Degree
- Must have a Bike
- Minimum of 1 year of experience in collections or customer service.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Proficient in Microsoft Office Suite.
- Ability to work independently and meet deadlines.
- A positive attitude and a strong work ethic.
- Knowledge of collections laws and regulations (a plus).